Frequently Asked Questions
Everything you need to know about our premium horror apparel and collectibles.
How long does shipping take for my order?
Standard processing takes 1-3 business days. Domestic shipping typically arrives within 5-7 business days, while international orders may take 2-4 weeks depending on customs.
What is your return policy for masks and costumes?
Due to the seasonal and personal nature of our products, we offer returns within 14 days of delivery provided the item is unworn, in its original packaging, and has all tags attached.
Are your products officially licensed?
Yes, we pride ourselves on working directly with major film studios to ensure every mask, prop, and apparel item is 100% officially licensed and screen-accurate.
How should I care for my latex mask?
To preserve the life of your mask, store it out of direct sunlight in a cool, dry place. Clean the interior with a damp cloth and a light dusting of cornstarch to prevent sticking.
Do you offer pre-orders for new collection releases?
Yes, we frequently offer pre-orders for upcoming seasonal lines. Please note that orders containing pre-order items will ship in full once all items are in stock.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options through Shop Pay for eligible orders.